   ,d8b.d8b,
   `Y88888Y'
     `Y8Y'

s u p p o r t

support

Something broken? Something missing? Email us — a human reads every message.

hello@36two.com

We aim to reply within 2 business days.

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before you write

Including these details helps us fix things faster:

Which app, and its version number
Your device (e.g. iPhone 15 Pro, MacBook Air M2)
Your OS version (e.g. iOS 18.4, macOS 15.3)
What you did, what you expected, what happened instead
A screenshot or screen recording, if you have one

common questions

How do I restore a purchase?: Open the app's settings and tap "Restore Purchases". Make sure you're signed in with the same Apple Account used for the original purchase.
How do I cancel a subscription?: Subscriptions are managed by Apple, not by us. On your device open Settings → your name → Subscriptions, then select the app and cancel. Refunds are handled by Apple at reportaproblem.apple.com.
How do I delete my account?: Open the app, go to Settings, and choose "Delete Account". This removes your account and all content in it — you don't need to ask us. If you can't get into the app, email hello@36two.com and we'll do it for you. See the privacy policy for what happens to backups.
I forgot my password.: Tap "Forgot password?" on the sign-in screen and we'll email you a reset link. If you originally signed up with Sign in with Apple or Google, there's no password to reset — use that same button to sign in.
Which sign-in method did I use?: Try Sign in with Apple first if you're not sure — it's the most common. Signing in with a different method than you signed up with creates a separate account rather than opening your existing one, so if your content looks missing, that's usually why. Email us and we can merge them.
Can I change my email address?: Yes, in Settings under your account. If you used Sign in with Apple with "Hide My Email", manage forwarding in your Apple Account settings instead.
Do you offer refunds?: All purchases go through the App Store, so Apple handles refunds. Request one at reportaproblem.apple.com.
I have a feature request.: Please send it. We keep a list and we read all of it.

report a security issue

Found a vulnerability? Email hello@36two.com with details and steps to reproduce. Please give us a reasonable window to fix it before disclosing publicly. Thank you.